Beginner Glossary

Use this glossary as a quick reference when you encounter technical terms in the dashboard or documentation.

AI & models

Term	What it means
LLM (Large Language Model)	The AI model that reads your question, retrieves relevant knowledge, and generates a response. Examples: Claude, GPT, Gemini.
OpenRouter	A gateway service that gives you access to 40+ AI models with a single API key. FRENZY.BOT uses OpenRouter as its AI provider.
RAG (Retrieval-Augmented Generation)	The technique FRENZY.BOT uses: it retrieves relevant documents from your knowledge base, then sends them to the AI model alongside the user's question. This keeps answers grounded in your data.
System prompt	Global instructions that shape every AI response — personality, tone, rules, and restrictions. Configured in Settings → Model Behavior.
Temperature	Controls how creative or deterministic the AI's responses are. Low = factual and consistent. High = varied and creative.
Top-P	Another creativity control that works alongside temperature. Lower values produce more focused responses.
Max tokens	The maximum number of words/pieces the AI can use in a single response. Higher = longer answers, more cost.
Context window	How much text the AI model can process at once (question + knowledge + conversation history). Measured in tokens. Bigger = handles longer documents.
ZDR (Zero Data Retention)	A privacy mode where the AI provider processes your data but never stores it or uses it for training.

Term	What it means
Knowledge base	The collection of files, URLs, and FAQs that your bot uses to answer questions. This is what makes your bot specific to your business.
Vector database (Qdrant)	A specialized database that stores text as numerical representations (embeddings) so content can be searched by meaning, not just exact keywords.
Embedding	A numerical representation of text. Similar concepts have similar numbers, allowing the system to find relevant content even when the user's wording doesn't match exactly.
Indexing	The process of converting your files, URLs, and FAQs into embeddings and storing them in Qdrant so they're searchable.
Sync job	A background task that processes and indexes your knowledge base content. You can monitor status in the Sync Jobs page.

Term	What it means
Bot	Your AI assistant instance. Each bot has its own knowledge base, settings, conversations, and widget.
Bot ID	The unique slug identifier for your bot (e.g., `sales-assistant`). Used in embed code and API calls.
Widget	The chat interface that appears on your website — the bubble in the corner that opens into a chat window.
Shadow DOM	A browser technology that isolates the widget's styles from your website's CSS, preventing visual conflicts.
Workspace	Another name for a bot context. In a multi-bot setup, you switch workspaces to manage different bots.

Term	What it means
RBAC (Role-Based Access Control)	A permission system where each user is assigned a role (Admin, Manager, Staff), and each role determines which dashboard modules they can access.
OAuth	A secure login flow where you authorize FRENZY.BOT to access a third-party service (like OpenRouter) on your behalf, without sharing your password.
Session	In the context of dashboard login: how long you stay authenticated before needing to log in again. In the context of chat: a single conversation between a user and your bot.

Term	What it means
Lead	A contact captured during a chat conversation — typically name, email, phone, and company. Leads are stored in the database and can be routed to external systems.
Integration	A connector that automatically sends lead data to external tools like Email, Webhook, Google Sheets, or MailChimp.
Handoff	The process of transferring a conversation from the AI to a human agent when the bot can't handle the question or the user requests human help.
Lead pipeline	The status flow a lead goes through: New → Contacted → Qualified → Converted (or Lost).

Term	What it means
Channel	A communication platform where your bot is available — website widget, WhatsApp, Telegram, Discord, Instagram, Messenger, etc.
WAHA	WhatsApp HTTP API — the Docker-based service that connects FRENZY.BOT to WhatsApp for automated messaging.
Webhook	A URL endpoint that receives data when an event happens (e.g., a new lead is captured). Used for custom integrations.
Channel reply style	Per-channel rules that control the AI's tone and length for different platforms (e.g., shorter replies on WhatsApp, more detailed on the website widget).

Term	What it means
Module	An optional capability you can enable or disable — web search, handoff, text-to-speech, appointment booking, etc. Managed via the Modules page.