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Overview (Dashboard)

Path: /dashboard/ · Permission: All roles

Overview Dashboard Overview Dashboard

The Overview page is your FRENZY.BOT command center. It gives you a real-time snapshot of system health, usage volume, knowledge base status, and whether the AI is ready to respond — all on one screen.

What this page answers

  • Is the system healthy and connected?
  • Are people actively chatting with the bot?
  • Is the knowledge base loaded and indexed?
  • Are response times and usage trending up or down?

System health indicators

At the top of every dashboard page, three status indicators show whether core components are online:

Indicator What it checks
DB Database connectivity and query health
VEC Knowledge base search engine availability
LLM Connection to your selected AI provider via OpenRouter
  • Green = healthy and operational.
  • Red = disconnected or unreachable.

If any indicator is red, the bot may load but will not answer questions correctly.

What to do if an indicator is red

Problem Action
DB is red Contact your account manager — the database service may need attention.
VEC is red Contact your account manager — the vector search service may need attention.
LLM is red Go to Settings → AI Engine and reconnect OpenRouter or verify your API key.

Key metrics

The Overview displays real-time counters for the current bot:

  • Total Sessions — Unique chat conversations initiated by users across all channels.
  • Total Messages — Total messages exchanged (user + bot responses combined).
  • Knowledge Base Size — Number of indexed documents and total data volume in MB.
  • Active Sessions — Conversations happening right now.
  • User Feedback — Satisfaction summary when the feedback module is enabled.

Multi-bot awareness

All metrics are scoped to the currently selected bot. Switch bots using the workspace dropdown in the header to see metrics for a different bot. See Multi-Bot Workspaces for details.

Knowledge base summary

The Overview includes a quick snapshot of your knowledge base health:

  • Files — How many documents are uploaded and indexed.
  • URLs — How many web pages are being tracked.
  • FAQs — How many Q&A pairs are active.

If any section shows 0 or N/A, the bot may not have enough data to answer questions accurately. Go to Knowledge Base to add content.

Operational tips

  • Review this page after every deployment or settings change to confirm nothing broke.
  • If sessions are high but leads are low, revisit your lead form settings and widget welcome prompts.
  • If messages are high but sessions are low, users are having long conversations — consider improving FAQ coverage to give faster answers.
  • Use the Analytics page for deeper funnel metrics and trend charts.

FAQ

Q: The Overview loads but other pages are empty.

  • The database or vector store is likely disconnected. Check the health indicators at the top and follow the quick fixes above.

Q: Why does knowledge base size show 0?

  • Files, URLs, or FAQs may not be indexed yet. Go to Knowledge Base and upload content, then wait for sync jobs to complete. Check Sync Jobs for status.

Q: Metrics seem outdated or frozen.

  • Refresh the page. If metrics still don't update, check that PostgreSQL is running and the database connection is healthy.